Refund policy

Store Name: [MEENAPRODUCT JEWELLERY STORE]

We want you to love what you buy! If you are not entirely satisfied with your purchase, we are here to help.

1. Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.

  • It must be in its original packaging with all tags, labels, and protective seals intact.

  • Proof of purchase (order number, invoice, or receipt) must be provided.

2. Return Timeframe

You have [X DAYS, e.g., 7 days] from the date of delivery to initiate a return request. Unfortunately, requests made after this window cannot be accommodated.

3. Refund Process and Timing

Once we receive your returned item and inspect it to ensure it meets our eligibility criteria, we will process your refund:

  • Prepaid Orders: Refunds will be credited back to your original payment method (Credit/Debit Card, UPI, Net Banking) within [REFUND PROCESSING TIME, e.g., 5-7 business days].

  • Cash on Delivery (COD) Orders: Refunds will be issued via NEFT bank transfer or store credit. You will be requested to share your bank account details securely via email or our portal.

4. Exchange Options

If you received an item and need a different size or color, you can request an exchange within [8-10 DAYS] of delivery, subject to stock availability. If the desired item is out of stock, a full refund or store credit will be issued instead.

5. Damaged or Defective Product Handling

If you receive a product that is damaged, defective, or incorrect, please notify us within [X HOURS/DAYS, e.g., 48 hours] of delivery at [MKANISHK94@GMAIL.COM] along with unboxing photos or a video showing the defect. We will arrange a replacement or issue a full refund at no additional cost to you.

6. Non-Returnable Items

Certain categories of items are exempt from being returned due to hygiene, safety, or custom nature. These include:

  • Customized or personalized products.

  • Intimate apparel, innerwear, or cosmetics once opened.

  • Clearance or final sale items explicitly marked as non-returnable.

7. Return Shipping Costs

  • If the return is due to an error on our part (e.g., damaged, defective, or wrong item shipped), [MEENAPRODUCT JEWELLERY STORE] will bear the complete cost of return shipping.

  • For standard returns (change of mind, incorrect size ordered), return shipping charges of [RETURN SHIPPING COST, e.g., ₹100 / actual courier charges] will be borne by the customer or deducted from the final refund amount.

Would you like to customize any specific sections, shipping timeframes, or policies for a particular product category you sell?